Return and Refund Policy

KongGrip Returns and Refund policy

At KongGrip, we're serious about quality and performance. Your satisfaction matters, but so does hygiene and safety. Here's how we handle returns, exchanges and refunds:

  1. Returns 

You may return items within 7 days of receiving your order.

To be eligible for a return, the product must be unused and in the same condition you received it. The item/s in the original packaging with everything intact.

Important: For hygiene and safety reasons we do not accept returns on used, worn or sweat-contact items; including bags, straps or any fitness accessories. If it's been used or shows wear, it's yours to keep. No excuses.

2. Return Process

  • Contact us at sales@konggrip.co.za with your order number and reason for return.
  • We'll provide a return authorization and instructions for sending the package back.
  • Return delivery costs are your responsibility unless the item is defective or incorrect.

3. Refunds

  • Once we receive your item and inspect it, we'll notify you if your refund is approved.
  • approved refunds are processed to your original payment method (YOCO) within 5-7 business days
  • Delivery Costs are non-refundable

4. Exchanges

  • Direct exchanges are not offered. Return for a refund then place a new order.

5. Defective or Damaged Items

  • If your item/s are incorrect or defective, contact us within 7 days with photos.
  • We'll replace it or issue a full refund, including shipping costs.

At KongGrip. we respect your grind--and we respect hygiene. Used gear is non-returnable. Train hard. Keep it clean.